Video visits provides greater access to meet your healthcare needs, reduces travel costs, improves access to healthcare, and enhances the patient-provider experience. Video visits are the use of live two-way video and audio electronic communication that allows services to be provided between the healthcare provider and patient in two different locations. ​The healthcare provider will conduct an online physical exam using photos, two-way audio & video consultation, completed onboarding paperwork, past medical records, and laboratory reports.

 

Our video software incorporates network and software security protocols to protect the confidentiality of our client's identification and data. Additionally, we include measures to safeguard this data and ensure its integrity against intentional or unintentional corruption. 

We want to ensure the quality of each patient-provider encounter. Therefore, please ensure completed these steps at least 48-72 hours prior to your appointment. 

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• Once you've booked your appointment, we will send you an email to sign up for the Optimantra patient portal 

• In the patient portal, you can complete the required paperwork and consent forms. 

• Upload a passport-like photo of your face only. Photo must not have any filters, hats, or glasses. This can uploaded in the "Demographic Details" of your patient portal. 

• Read and sign the consent forms.​

• Upload your most recent lab results within the past 12 months. Must be a pdf format. We do not accept screen shots. We need the following labs: 

  • Complete blood count (CBC)

  • Comprehensive metabolic panel (CMP) 

  • Thyroid stimulating hormone (TSH)

  • Hemaglobin A1c (hgbA1c)

  • Lipid panel

• Upload your non-expired driver's license. Must be a clear picture. 

• You can upload your labs and ID into the "Documents & Handouts"section or the patient portal.

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What do I need for my video visit?

• Have a digital blood pressure cuff with heart rate (Required)

• Have a digital weight scale (Required)

• A strong internet connection

• Good lighting for visual examination

• Good audio for communication

• Minimal to no interruptions​

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Failure to complete these steps will cause delay or rescheduling of your visit.​